This Privacy Policy ("Policy") governs the manner in which Shivam Cable Network (the "Company" or "We" or "Us") collects, uses, maintains and discloses information collected from the users (each, a "User", "Your" or "You") of various services ("Services") — including the android application SCN IPTV — provided by the Company, either through the website of the Company, the SCN IPTV app available on Google Play Store, or through android applications or network telecom operators, to protect the privacy of personal information of our customers which has been provided to us in order to access our services. Our Privacy Policy is designed and developed to ensure the privacy and security of Customer's sensitive personal information provided to us. For the purpose of this policy, sensitive personal data or information of customer's has been considered as a part of personal information.

1. Information We Collect

We collect two types of data:

• (a) Personal Information – which includes but is not limited to Your name, address, email ID, phone number, date of birth, account and transaction details, service usage data (such as location), customer care interactions and preferences, and any other information provided voluntarily or as required by law.
• (b) Non-Personal Information – which includes device details, operating system information, cookies, web beacons, and usage analytics.
• (c) App-Specific Data (SCN IPTV) – when You use the SCN IPTV app, we may collect Your device identifier, app usage data, streaming preferences, login credentials, and network information required to deliver IPTV services.

2. Use and Purpose of Information

We use Your information to:

• Deliver and maintain our services, including customer support, troubleshooting, and service improvement.
• Verify Your identity and comply with legal, regulatory, or contractual obligations.
• Personalize content, recommendations, and advertisements according to Your preferences.
• Process orders, subscriptions, payments, installations, and service activation.
• Communicate important service updates, account alerts, billing reminders, and policy changes.
• Conduct internal analytics, customer usage research, and behavior profiling to improve service delivery.
• Send promotional content and targeted offers based on Your usage and preferences (if consented).
• Detect and prevent fraud, abuse, security breaches, and technical issues.
• Store Your data for legally permissible durations and business continuity purposes.

3. Cookies and Tracking Technologies

A cookie is a small file which asks permission to be placed on the User's desktop/laptop/mobile device's memory drive. Once the User agrees, the file is added and the cookie helps analyse web traffic. Cookies allow Services to respond to the User as an individual. The Services can tailor its operations to the User's needs, likes and dislikes by gathering and remembering information about the User's preferences.

We use cookies, pixels, and similar tracking technologies to:

• Enhance Your experience by recognizing returning users and saving preferences or login sessions.
• Analyze traffic trends, user behavior, and platform performance.
• Deliver personalized content and relevant advertisements.
• Track email open rates and interaction with marketing campaigns.

You may disable cookies in Your browser settings; however, doing so may limit certain functionalities.

4. Disclosure and Sharing of Information

We may disclose and/or transfer Your personal information or other information collected, stored and processed by us to our partners, affiliates, our group company only in case it is necessary for providing and improving services to User. Such affiliates and partners though external to Company, are covered by contractual agreements. These agreements in turn include Company's guidelines to the management, treatment and secrecy of information. This may also include sharing of aggregated information with them in order for them to understand our environment and consequently, provide User with better services.

We may share Your data under the following circumstances:

• With subsidiaries, affiliates, or group companies involved in service delivery.
• With partners or vendors engaged for hosting, maintenance, support, billing, and analytics.
• With law enforcement, courts, regulators, or government authorities when required by law.
• In the event of business transfers, mergers, or acquisitions.
• With emergency services or public safety authorities when necessary.

All third parties are contractually obligated to maintain data confidentiality and comply with applicable data protection standards.

We may share Personal Information as well as non-personal information of the User with the courts, police authorities or any other government/regulatory/statutory authority, in case these are required by them in relation to any proceedings pending before them.

5. Security Practices

We are committed to safeguarding Your information through:

• Role-based access control and multi-factor authentication.
• Encryption of sensitive data in transit and at rest.
• Secure network infrastructure with firewalls and malware protection.
• Regular security audits, incident response protocols, and data breach mitigation plans.
• Employee training on confidentiality and data protection obligations.
• Reasonable data retention and disposal procedures, including secure deletion or anonymization.

6. User Rights

Under Indian data protection laws, Users have the right to access, correct, delete their data, withdraw consent, and raise grievances. These rights are subject to verification and applicable legal exceptions.

7. Third-Party Links and Advertisers

The Services may include links to websites or content operated by third parties such as partners, sponsors, advertisers, and licensors. We do not control or endorse these external sites and are not responsible for their content, practices, or policies. Such third-party websites may update their content or terms independently and may have their own privacy and customer service policies. Your interaction with these sites is governed solely by their respective terms.

Additionally, some advertisements displayed on the Services may be served by third-party advertising partners who may use cookies to collect non-personal information. These cookies help recognize Your device and deliver targeted ads based on Your browsing behavior. Please note that this Privacy Policy does not apply to the data practices of these external advertisers.

8. Location Services

We may access, collect and analyse the Device's precise geo-location and other information related to Your location on a regular basis through Bluetooth and Wi-Fi signals, calendar entries and other technologies and data for certain purposes, such as to provide location-related notifications or information You request. In order for the Company or location service providers to collect geo-location information, the location settings must be enabled on the Device. Therefore, in some cases, the Company or location service providers may request that You enable the location settings.

Except in cases where any specific services requested by You require or involve personal identification, the Company collects location data anonymously and in a form that does not personally identify You. This location data may be used by the Company to provide and improve location-based products and services. By using any location-based services provided by or through the Device or software, You agree and consent to transmission, collection, maintenance, processing and use of Your location data and queries to provide and improve such products and services by the Company, and third party developers.

9. SCN IPTV Application

This Privacy Policy also applies to the SCN IPTV android application developed and published by Shivam Cable Network on the Google Play Store. By downloading, installing, or using the SCN IPTV app, You agree to the collection and use of information as described in this Policy.

The SCN IPTV app may collect the following information:

• Device information such as device model, operating system version, and unique device identifiers.
• Network information required to stream live TV and on-demand content.
• Login credentials and account details to authenticate and authorize access to services.
• App usage data including channels viewed, streaming duration, and content preferences.
• Crash reports and diagnostic data to improve app performance and stability.

The SCN IPTV app does not sell Your personal data to third parties. Data collected through the app is used solely to provide, maintain, and improve the IPTV services offered by Shivam Cable Network. You may uninstall the app at any time to stop data collection. For any app-related privacy concerns, please contact us at shivamcablebdr@gmail.com.

10. Voice Information

The Company may collect and store recordings of Your voice that the Company makes when You use voice commands to control a service. If the Company uses a third party service provider that provides speech-to-text conversion services on the Company's behalf, the Company may share and allow the provider to receive and store certain voice commands.

11. Changes to This Policy

We may update this policy from time to time. Continued use of our services after such updates indicates Your acceptance. We encourage Users to review it periodically.

12. Queries and Complaints

We are committed to protect Your personal information collected and processed by Us and look forward to Your continued support for the same. In case of any feedback or concern regarding protection of Your personal information, or any privacy-related feedback or concerns, You may contact us at:

Shivam Cable Network
Satnali Road, Badhra
Charkhi Dadri, Bhiwani (Haryana) – 127308
Email: shivamcablebdr@gmail.com

13. Acceptance

By using our services, You agree to the terms of this Privacy Policy. If You do not agree, please discontinue use.

This document was last updated on January 1, 2024.